FAQs

Here are a list of frequently asked questions. Click on a question to display the answer.

How much does a Preventative Maintenance program cost?

Each program is designed around your needs. Factors include number of locations, number of units, type of equipment, accessibility and how often it is being performed. We will be happy to provide you a free, no obligation quote.

Are you licensed, bonded and insured?

Yes! We would be more then happy to provide necessary certificates for all work performed at your location(s)!

How often do I need a Preventative Maintenance?

Most companies choose a quarterly program. You may need more or less inspections depending on what kind of business you are in. A small business with very little equipment may only need a spring and winter start up. A manufacturing plant using industrial solvents, or a hair salon or a restaurant with a lot of flour in the air may need a few more. We will work with you to design the perfect program for your situation.

Do you stand behind your work?

Yes! All service comes with a 30 day labor guarantee. Some installations and repairs could be longer.

How long have you been in business?

Artisan Heating & Cooling Inc. has been in business for over 20 years.

Do you really do a thorough job on my preventative maintenance?

Yes we do! Unfortunately, a lot of companies in this industry will not point out the “little” things starting to go wrong with your systems. They feel when it does break, you will be calling them out to repair it so they will make more money. Here at Artisan, we believe the exact opposite. We would rather repair a $50 item to prevent a breakdown in the future. We know by eliminating problems before they happen, we have a happy, lifelong customer. Lifelong customers send referrals…referrals grow our business!

There are a lot of heating and cooling companies out there, why should I use Artisan?

All of our techs are N.A.T.E certified. What that means to you is your job will be handled professionally and thoroughly…saving you money! In addition, we can assign specific techs to your location so you always have the same tech which allows them to become very familiar with your equipment. We always follow up with you after a preventative maintenance or service call is completed. We want to be sure you are satisfied! Best of all, when you are a contracted client of Artisan’s, you receive preferential treatment. Not only do you receive a preferred hourly rate, we also move you to the top of the list for service calls. No more waiting 2 or 3 days for service. Artisan is there in a flash!

What kind of equipment do you work on?

We work on ALL system and brands.

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Our N.A.T.E. certified team can handle any size job.

What are some of the issues that I should be aware of in duct design and maintenance?

Ducts that are improperly constructed, sealed or installed can leak excessive amounts of air, provide poor air distribution, and can also pipe noise around the building.

Additionally, ducts can become dirty if put into service before building construction is complete; there’s a lot of dust and dirt around most construction sites.

What’s more, ducts in older buildings can become dirty after years of service, especially if filters are not changed on a regular basis during routine servicing.

Ducts play a key role in energy usage from both how much friction the fan “sees” as it moves air throughout the duct system to how well they distribute heat and cooling to keep occupants comfortable.

How do I reduce duct leakage?

If you are building a new structure, make sure the HVAC system designer is specifying SMACNA’s prescriptive duct sealing standards.

Artisan technicians through expert training recommend prescriptive sealing of ductwork as one measure that will normally lead to the most cost-effective control of leakage without the need of expensive leakage testing.

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I purchased a new building. My energy bills seem high and the tenants are uncomfortable. What might the problem be?

There are a number of things that could be causing the issue, possibly something with the duct work. Your best move to address this issue is to have one of our experienced HVAC technicians come out and review your HVAC system.

We are building a new building, how can I protect my workers and my new HVAC system and ductwork?

Construction sites feature a lot of airborne dust and debris that WILL get into the ductwork and furnace if used while still under construction. In addition, we suggest having a service technician look at other ways to protect the system. (preventative maintenance/filter changes etc.)

We just purchased a new building and the HVAC system seems exceptionally noisy in some places? What might be causing this?

If not carefully designed and built, the system’s ductwork can act as large speaker tubes and transmit noise throughout the building and contribute to excessive banging, popping , whistling or sucking sounds. Interestingly, the direction of airflow has little effect on the sound transmission. Adequate noise control in a duct system can be achieved if the designer understands basic noise control principles.

If the building is in use, it’s too late for a design change. To reduce the noise, you’ll need a technician, with a high level of training, to troubleshoot your complaint. He or she must understand the very complex issue of sound and vibration principles. We have such technicians on staff here at Artisan.

I’m concerned about MOLD. I hear about lawsuits. I’ve read about costly fixes but I’ve also heard that some of these major mold clean-ups don’t work! How can I avoid all of that?

Mold is a “whole building” issue with moisture, and the broad answer to this question is to keep all moisture out of your building, and control and contain moisture that is necessarily in the building.

Roofs can leak. Window flashings can leak. Pipes carrying water can leak. Anywhere you have water or excess moisture, you must control and contain it. An HVAC system’s ducts can become contaminated – but the root cause is invariably uncontrolled moisture, not the ducts. Of course, if moisture enters your building in excessive amounts and mold does grow, the ductwork can convey mold and excess moisture to other parts of the building.

But the solution isn’t replacing the ductwork or turning off the ventilation system. The answer is identifying how the moisture is getting into your building or out of control from in-the-building sources and correcting the problem. This is “moisture management.”

I’m interested in cutting costs. How does the HVAC system affect my energy bills?

Cut Commercial / Industrial HVAC Energy Costs:

The three key elements that drive a building’s overall energy use are:

  • The HVAC system—typically THE most important for commercial buildings
  • The building’s overall thermal envelope; and
  • Large loads, computers, and lights in commercial buildings and industrial processes in industrial-type buildings.

System sizing: Most of the intersection between HVAC systems and energy use occurs in the design stage. If the system is improperly designed, this can lead to inefficiencies, which drive energy costs higher than they have to be—some, but not all of these design problems, can be addressed after the fact.

Building envelope leakage: Often, HVAC energy “waste” is actually driven by a thermally-inefficient building that is necessary to maintain reasonable comfort. Many commercial buildings in the U.S. are old. As of 1999, there were more than 900,000 commercial buildings that were built in 1945 or before!

In such cases, it’s not duct leakage that’s the problem – it’s building envelope leakage! Hot air flows in during summers; cold air in winters. Result: You pay more to create indoor conditions that are comfortable.

Older equipment: On the subject of older buildings, it is worthwhile to determine the age of your HVAC system. There have been numerous technological advances and federally-mandated energy efficiency increases for HVAC equipment. Even if your equipment was “state-of-the-art” at the time of installation—you might be suffering from technological disadvantages.

Older HVAC systems might provide heating and cooling, keep humidity reasonable, and move air around. Everyone inside the building might be comfortable most of the time! But you may be paying a lot more than you need to – every month – to do it!

Waste heat: Additionally, activities and equipment within your building introduce heat into the conditioned environment. Do you have a lot of operating equipment inside your walls? It’s likely that, no matter what it is—from a computer or photocopier to something more “industrial”—it is venting a certain amount of waste heat.

Even an office building lighting system generates heat! In summer conditions, that heat adds to the building’s cooling load.

Controls: Even with a state-of-the-art building envelope, a minimum of indoor waste heat, and recently updated HVAC equipment, you could be losing money due to system operational inefficiencies. HVAC Expertise contractors understand all the elements of a superior HVAC system and how to most effectively control the system.

Maintenance: Appropriately planned maintenance is the least-cost insurance a building owner can purchase. Regularly changed filters keep airflow at optimal levels, while protecting the duct and occupants from easily-caught dust and particles. Regular check ups of refrigerant levels, belt drive, etc. assure lowest operating cost and help to protect against expensive catastrophic failure of equipment and building HVAC system downtime.

Whether you’re building new or have an older building, ArtisanHVAC will help you find and analyze options for boosting performance and minimizing costs by designing a program to meet your specific needs.

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